AIThe Next Webabout 1 hour ago
Zendesk Launches Pay-Per-Result AI Pricing
3 min read
Zendesk announced a new Outcome AI Platform on Tuesday at its AI Summit in San Francisco. The company shifts to a pay-per-result model where customers pay for resolved issues rather than seats. This change follows a survey showing 52% of consumers rely on personal AI assistants, yet 84% demand human help availability.
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