MobileMobileSyrupabout 14 hours ago
Ex-Rogers worker calls billing 'broken by design
1 min read
Stephen Lawton, a former Rogers senior adviser, told the Toronto Star that telecom advance billing is 'broken by design.' The practice charges customers roughly 30 days before service, causing overpayments and late fees when plans change. Lawton urged the CRTC to ban advance billing or force real-time balance updates.
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