AISaaStr3 days ago
AI Companies Rebuild Customer Success
17 min read
Lovable, Harvey, and Assembly AI leaders declared traditional post-sales playbooks a liability at SaaStr AI 2026. The CSM role grew over 700% through Q2 2022 then flatlined, while forward deployed engineering rose over 1,000%. Lovable's Perez argued AI should be the ambient layer, not the headline.
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