#customer success Tech News.
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The latest customer success news, distilled by AI into sharp ~100-word summaries. ByteBrief tracks customer success across dozens of tech sources and brings you only what matters, updated hourly. Tap any story for the full brief, or open the original source.
AISaaStr3 days ago
AI Companies Rebuild Customer SuccessLovable, Harvey, and Assembly AI leaders declared traditional post-sales playbooks a liability at SaaStr AI 2026. The CSM role grew over 700% through Q2 2022 then flatlined, while forward deployed engineering rose over 1,000%. Lovable's Perez argued AI should be the ambient layer, not the headline.
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