AIForbes Innovationabout 3 hours ago
AI Models Fail to Predict Customer Needs
4 min read
Heatseeker CEO Kate O'Keeffe reports that ChatGPT, Claude, and Gemini failed to predict customer needs in 11 live-market tests. While ChatGPT matched the correct winner four times, all three models selected the same wrong answer in six tests, choosing an option ranked last by click-through rate and engagement score.
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