AIMint Technologyabout 2 hours ago
AI customer service shifts to optimisation, Upfirst report finds
1 min read
Upfirst analysed 450,702 calls handled by 503 AI receptionists. Only 13 per cent of hang-up rate differences came from AI settings. Disclosing AI presence cut hang-ups by about 20 per cent. Greetings with business names and questions improved engagement.
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