AIThe Next Webabout 1 hour ago
Zendesk, Sierra Push Outcome-Based AI Pricing
3 min read
Zendesk CEO Tom Eggemeier and Sierra co-founder Clay Bavor argued at HumanX in Amsterdam that software pricing should shift from per-seat to per-result for AI agents, citing Zendesk's August 2024 move to outcome-based pricing and Sierra's model charging only when agents resolve issues or make sales, with Bavor noting a 9-euro saving per case resolved versus call centre costs.
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