AIThe Next Web25 minutes ago
Deutsche Telekom Replaces Phone Menus With AI
4 min read
Deutsche Telekom is replacing automated phone menus on its customer service lines with AI agents, chief AI officer Kartik Sheth said Thursday at HumanX in Amsterdam. The share of interactions never reaching a human grows one to two percentage points monthly. Agents answer in 40 to 60 languages, 24 hours a day, and handle simple tasks like router reboots.
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