AIThe Driveabout 5 hours ago
BMW Dealer Pays $5,000 Extra Over Chatbot Error
3 min read
A Canadian BMW dealership honored a chatbot's erroneous $27,162.79 CAD offer for a used X3 after the customer complained to CBC News. The chatbot, named Quinn, offered $7,000 CAD more than the dealership's actual $20,000 CAD valuation. The dealership reinstated the higher offer to "do right" by the customer.
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