#help desk Tech News.
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The latest help desk news, distilled by AI into sharp ~100-word summaries. ByteBrief tracks help desk across dozens of tech sources and brings you only what matters, updated hourly. Tap any story for the full brief, or open the original source.
AITechRadarabout 4 hours ago
Why your help desk is still your biggest security riskAttackers bypassed firewalls and endpoint detection by calling the MGM Resorts help desk and impersonating an employee. Marks & Spencer and Harrods fell to similar attacks in 2025. AI voice impersonation, warned by the U.S. Department of Health and Human Services, now makes social engineering easier.
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