Salesforce (CRM) Inks Definitive Agreement for Fin Acquisition

Salesforce signed a definitive agreement to acquire customer agent company Fin, formerly Intercom, for approximately $3.6 billion. The deal brings Fin's platform to companies of all sizes, expanding autonomous agent deployment across enterprise customer service operations. Analysts at Jefferies, Canaccord Genuity, and Truist reiterated Buy ratings on Salesforce following the announcement.